Feature Highlights
Get a second chance with unhappy customers
A simple system to proactively collect and use feedback from all of your customers.
- Activate happy customers to share the good word where it matters
- Reach unhappy customers before they bad-mouth your business
- Give your team the time and intel to turn a negative customer experience around
A single “Command Center” for all of your customer reviews
Grade.us is the first and only solution to wrangle local reviews into an addressable marketing channel with a complete solution.
- Acquire, manage and use customer reviews from around the Web
- Cover all of the third-party publishers that matter
- Don't be held hostage: Build reputation and visibility on the websites and listings you own
Automate multi-channel review request campaigns
This is the most effective and flexible review acquisition system, whether you have one business location or a thousand.
- Email, text and MMS drip campaigns
- Easily upload contacts, schedule campaigns or trigger via API
- Custom drop-shipped printed cards
- Deliver a personalized, localized campaigns at any scale
Stream your best reviews to your website and social media profiles
We’ll collect all of your reviews in one place and let you selectively share them to your website via a simple copy/paste embed code.
- Automatically display the latest and greatest reviews of your business to prospective customers and increase conversions
- Selectively show/hide and edit review snippets so that you’re always in control of the content you publish
- WordPress plugin (and Joomla/Drupal modules) make site integration with schema markup easy
| Review Acquisition | RepDr | Other Solutions |
|---|---|---|
| Manage multiple locations or clients | ||
| Collect reviews via customized “review funnel” landing pages and widgets | ||
| Embed review collection widgets on business websites, social pages, etc. | ||
| Provide a mobile-optimized customer experience through the funnel | ||
| Generate reviews on target major, local and industry sites |  |
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| Segment positive vs. negative feedback to pre-empt negative reviews | |
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| Guide customers with clear instructions and conversion triggers for 100s of sites | ||
| Engage customers with coupons and offers | ||
| Private-label landing pages and widgets under your own brand and domain(s) | ||
| Create custom account-level default settings to scale easily | ||
| Upload location profiles in bulk via CSV or Excel file | ||
| Create and assign new profiles via the API |
| Review Campaigns | RepDr | Other Solutions |
|---|---|---|
| Customize email and text message campaigns, templates, timing and sequence | ||
| Automate sending, follow-up, removal and de-duplication of campaign recipients | ||
| Upload campaign recipients in bulk via CSV or Excel file | ||
| Share access to simple, branded forms for customer onboarding and opt-in | |
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| Measure performance with open, click and conversion tracking | |
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| Collect reviews on-location with compliant “kiosk mode” | |
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| Extend campaigns to all customer interactions with email signature snippets, widgets | ||
| Order printed review invites for low-tech, offline campaigns | ||
| Exercise complete creative control over email, SMS and MMS templates | ||
| Manage and monitor per-profile email and text message limits | ||
| Create custom account-level default campaigns to scale easily | ||
| Integrate with CRM, POS and other systems through the API |
| Monitoring and Reporting Features | RepDr | Other Solutions |
|---|---|---|
| Monitor major, minor and industry-specific review sites for new reviews | ||
| Get review alerts or send to clients or staff based on custom criteria | ||
| Coordinate and manage team responses with simple status and notation tools | ||
| Respond directly to Facebook and Google reviews from one dashboard | |
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| Generate white-labeled performance and trend reports (Web only) | |
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| See data on reviewer clicks, click-throughs and conversions through the funnel | ||
| Schedule recurring reports to ship to clients/staff via Web, PDF and CSV | ||
| Produce aggregate reports for large, multi-location businesses | ||
| Surface high- and low-performing clients or locations with account-level dashboard | ||
| Setup multiple, recurring reports to go to clients/staff on any schedule | ||
| Pull aggregate data from the API for custom reporting |
| Marketing Features | RepDr | Other Solutions |
|---|---|---|
| Auto-share positive reviews (including images) to social media profiles | ||
| Stream your latest and greatest reviews to your website | |
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| Copy/paste embed code for super easy “social proof” | |
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| Control SEO-friendly rich-snippet/schema markup for reviews and aggregate rating | |
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| Easily deploy “Review Stream” with WordPress plugin, Joomla and Drupal modules | ||
| Private-label widgets and plugins completely |
| Advanced Features | RepDr | Other Solutions |
|---|---|---|
| Multiple user accounts for custom staff and/or client access | ||
| Provide a full-featured client dashboard under your brand and domain(s) | |
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| Add subusers under their own branding (i.e. agencies under agencies) | ||
| Integrate single sign-on (SSO) from other applications | ||
| Offer a white-labeled API with all features |